We want you to love your jewellery, but we understand that sometimes a return or exchange may be necessary. Please review our policy below:

Returns & Exchanges

• Returns and exchanges are accepted within 30 days of the purchase date.
• After 30 days, we are unable to offer a refund or exchange.
• Items must be unworn, unused, and in their original packaging with proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings (including hoops, studs, and ear cuffs)
• Personalized or engraved jewellery
• Items marked as "Final Sale"

Refunds

• Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable.

Exchanges

• If you’d like to exchange an item for a different size or style, please contact us within 30 days of purchase.
• Exchanges are subject to stock availability.
• If the new item costs more, the price difference will need to be paid before shipping.

How to Initiate a Return or Exchange

1. Email us at lxrykettlesltd@gmail.com with your order number and reason for return/exchange.
2. We will provide return instructions and a return shipping address.
3. Once received and inspected, we will process your refund or exchange.

If you have any questions, feel free to reach out to our customer support team at lxrykettlesltd@gmail.com.